Privacy Policy

1. Who We Are

DuoLim is a web design and digital services business operating in the United Kingdom.

For privacy-related questions or requests, you can contact us at:

Email: hello@duolimweb.com

Website: duolimweb.com

2. Information We Collect

Depending on how you interact with DuoLim, we may collect the following information:

Information you provide to us

When you contact us, submit a quote request, or communicate with us, we may collect:

• Your name
• Email address
• Telephone number, if provided
• Business name
• Information about your website or business
• Details about the services you are interested in
• Information you provide through our forms
• Any other information you choose to provide to us

Payment information

If you purchase services from us, payments may be processed through Stripe.

We do not normally receive or store your full payment card details. Payment information is handled by Stripe in accordance with its own privacy and security practices.

Information collected automatically

When you visit our website, certain information may be collected automatically, depending on the analytics and cookie settings you have accepted.

This may include:

• IP address or approximate location information
• Browser and device information
• Pages visited
• How you interact with our website
• Date and time of visits
• Referring website or source
• Technical information about your device and connection

We may use Google Analytics (GA4) and other website technologies to understand how visitors use our website and improve our services.

3. How We Use Your Information

We may use your personal information to:

• Respond to enquiries and quote requests
• Communicate with you about our services
• Prepare and provide quotes
• Provide websites, maintenance, automation, and other services
• Process payments
• Manage customer relationships
• Provide customer support
• Maintain and improve our website
• Understand how visitors use our website
• Monitor website performance and search visibility
• Keep business and financial records
• Meet legal and regulatory obligations
• Protect our business, website, systems, and users from fraud, misuse, or security threats

We will only use your information where we have a lawful basis for doing so.

4. Lawful Bases for Processing

Depending on the circumstances, we may process your personal information under one or more of the following lawful bases:

Contract

We may need to use your information to provide services you have requested, enter into an agreement with you, or take steps at your request before entering into an agreement.

Legitimate interests

We may use information where it is necessary for our legitimate business interests, provided that those interests do not override your rights and freedoms.

Examples may include managing our business, improving our services, maintaining website security, and communicating with existing customers about relevant service matters.

Legal obligation

We may process information where necessary to comply with legal, accounting, tax, or other regulatory obligations.

Consent

Where the law requires consent, such as for certain non-essential cookies or analytics technologies, we will ask for your consent before using them.

You can withdraw consent where processing is based on consent.

5. How We Use Third-Party Services

We use a number of third-party services to operate DuoLim and provide our services.

These may include:

• Google services, including Google Analytics, Google Search Console, Google Sheets and Google Docs
• Stripe, for payment processing
• Make.com, for automation and workflow management
• OpenAI, where AI-powered processing is used as part of our workflows
• Telegram, where we use it for business notifications and workflow communication

Depending on the service being provided, information may be transferred to or processed by these providers.

We aim to use reputable providers and take reasonable steps to ensure that personal information is handled appropriately.

Third-party providers may have their own privacy policies and terms governing how they process information.

6. Information Submitted Through Our Forms

When you submit information through a DuoLim contact or quote form, the information you provide may be transmitted to our internal systems and tools so that we can respond to your enquiry.

Depending on the form and workflow, information may be processed using services such as Google Sheets, Google Docs, Make.com, email, OpenAI, and Telegram.

We only use information that is reasonably necessary for the relevant business purpose.

Please do not submit sensitive personal information through our forms unless we specifically request it and provide an appropriate reason for doing so.

7. Analytics

We use Google Analytics (GA4) to help us understand how visitors use our website.

Analytics may collect information such as:

• Pages viewed
• Approximate location
• Device and browser information
• Traffic sources
• Interactions with the website
• General usage patterns

Where required by law, non-essential analytics technologies will only be used after you have provided the appropriate consent.

You can manage or withdraw your choices through our cookie controls where available.

8. Cookies and Similar Technologies

Our website may use cookies and similar technologies.

Some technologies may be strictly necessary for the website to operate correctly. Other technologies, such as analytics technologies, may be used to understand website usage and improve our services.

Where consent is legally required, we will request consent before placing or using non-essential cookies or similar technologies.

For more information about our use of cookies and how you can control them, please see our Cookie Policy or cookie settings provided on the website.

9. How We Store and Protect Your Information

We take reasonable technical and organisational measures to protect personal information from:

• Unauthorised access
• Accidental loss
• Misuse
• Unauthorised disclosure
• Destruction or damage

Access to customer information is limited to people and services that reasonably need it for legitimate business purposes.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We will only keep personal information for as long as reasonably necessary for the purposes for which it was collected.

The length of time we keep information may depend on:

• The nature of the information
• Why we collected it
• Whether you are an existing or former customer
• Legal, accounting, or tax requirements
• Whether there is an ongoing business relationship
• Whether the information may be needed to establish or defend legal claims

When information is no longer required, we will take reasonable steps to delete or securely dispose of it.

11. Who We Share Information With

We may share personal information with trusted third-party service providers where this is necessary to operate our business or provide our services.

These may include providers of:

• Payment processing
• Email and communication
• Website analytics
• Cloud storage and productivity tools
• Automation services
• AI services
• Business administration tools
• Security and technical services

We may also disclose information where required by law, regulation, court order, or another lawful request.

We do not sell your personal information.

12. International Transfers

Some of the third-party services we use may process information outside the United Kingdom.

Where personal information is transferred internationally, we will take reasonable steps to ensure that appropriate legal safeguards are in place where required by applicable data-protection law.

13. Your Rights

Depending on the circumstances, you may have rights under UK data-protection law, including the right to:

• Ask for a copy of the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we use your information in certain circumstances
• Object to certain types of processing
• Request your information in a portable format in certain circumstances
• Withdraw consent where we rely on consent
• Complain about how we use your personal information

These rights are not absolute and may depend on the circumstances.

14. How to Exercise Your Rights

If you would like to exercise a privacy right or ask us a question about how we handle your information, contact us at:

hello@duolimweb.com

Please provide enough information for us to understand your request and, where necessary, verify your identity.

We will normally respond within the time period required by applicable data-protection law.

15. Complaints

If you have concerns about how we have handled your personal information, please contact us first at:

hello@duolimweb.com

We will try to resolve your concern.

You also have the right to complain to the UK's data protection regulator, the Information Commissioner's Office (ICO), if you believe your personal information has been handled unlawfully.

You can find information about making a complaint on the ICO's website.

16. Children's Privacy

Our services are primarily intended for businesses and adults.

We do not knowingly collect personal information from children for the purpose of providing services to them.

If you believe that a child has provided us with personal information unnecessarily, please contact us so that we can consider appropriate action.

17. Links to Other Websites

Our website may contain links to third-party websites or services.

We are not responsible for the privacy practices, content, or security of third-party websites.

We recommend reviewing the privacy policy of any third-party website you visit.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements, or the way we process information.

When we make changes, we will update the “Last updated” date at the top of this page.

We recommend checking this page periodically for the latest version.

19. Contact Us

If you have any questions about this Privacy Policy, how we process personal information, or your privacy rights, please contact:

DuoLim

Email: hello@duolimweb.com

Website: duolimweb.com

Last updated: 4 September 2026